RETURN policy.

1. What is SkinIdent USA’s return policy?
We want you to be completely satisfied with your purchase. If you are not, you may return unopened and unused products within 30 days of receiving your order for a full refund or exchange. Products must be returned in their original packaging.

2. Are there exceptions to the return policy?
For hygiene reasons, we cannot accept returns on opened or used products unless the item is defective or damaged during shipping.

3. How do I initiate a return?
To start a return, please email us at info@skinidentusa.com with your order number and the reason for your return. We will provide instructions on how to proceed.

4. Do I need to pay for return shipping?
The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your product.

5. How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned product. Refunds will be credited back to the original payment method.

6. Can I exchange a product?
Yes, exchanges are available for unopened and unused products. Please contact us to arrange an exchange within 30 days of receiving your order.

7. What should I do if my order arrives damaged or defective?
We’re sorry for the inconvenience! Please contact us at info@skinidentusa.com within 7 days of receiving your order, and include photos of the damaged or defective item. We will provide a replacement or refund.

8. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Please contact us as soon as possible if you need to make changes.

9. Where should I send my return?
We will provide the return address once your return request is approved. Please ensure the product is securely packaged to avoid damage during transit.

10. Who can I contact with return-related questions?
For any additional questions or concerns about returns, please email us at info@skinidentusa.com..